Practical AI tools to enhance contact centre performance 

A new era in customer experience software has arrived. Unify human interaction with AI-driven features from first contact to final analysis
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Standout customer experience is for everyone

Flexibility from the ground up

Cxp gives you the flexibility to deploy the right features when and where they are most needed. Everyone communicates differently and Cxp allows businesses to engage with customers on their preferred channel.

Offer a personalised service with Cxp

Give agents - human or automated - the right tools on the right platform to do their job whilst maintaining control of your brand.


Create better outcomes

Make your customer experience memorable for all the right reasons. With instant reporting and analytics, access to past interactions and PCI compliant payments all available, every interaction on Cxp builds brand loyalty.

CREATING CUSTOMER EXCELLENCE

Omnichannel – Get a 360-degree view of ALL your customers interactions
Task Belt – Always have visibility of the highest priority tasks
Unified Desktop – Handle multiple tasks simultaneously in one simple and intuitive interface
Intra Day Reporting – Make quick, data-driven decisions with real-time, omnichannel insights 

Role Switching – Increase efficiency by effortlessly switch roles when required
Call and Screen Recording – Improve the standard of interactions with call and screen recording capability
Business Units – Set up and configure the platform to align to your business practices
Historical Reporting – Review historical data to make data-driven operational decisions
Plug and play integrations - Centralise operations by connecting your CRM system to the platform

DRIVE CUSTOMER EXPERIENCE WITH AI

Practical AI tools to deliver faster resolutions, consistent omnichannel journeys, and compliant, insight-driven contact centre operations.

 

Reduce wait times with AI-powered routing and first contact resolution capabilities
Empower employees with the right AI and automation tools to enhance overall performance 
Turn every conversation into actionable intelligence with Cxp Insights 
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"The flexibility TelXL offer meant we could roll-out the features most important to use first, with access to more when we need them. Cxp is giving us a true omnichannel experience, on our own terms."

Roddy Forfar, Managing Director
Aquarius Contact Centres UK

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PartnerXL: The Smarter Way to Grow Your Business

 

Our partner programme, PartnerXL, empowers resellers to modernise contact centres by offering flexible communication solutions that are dedicated to customer experience.

 

TelXL Partners can provide services ranging from voice-only to full omnichannel experiences. The programme facilitates ease of sales, deployment, and support, with direct assistance from TelXL’s UK-based team.

 

Shape the future of your customer experience.

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