Cloud Communications, AI and Analytics for the channel

AI, analytics and contact centre. One partner, any platform.

TelXL gives your customers AI and analytics for any platform they already run, and a contact centre to grow into when they're ready.
No migration, no replacement, no risk.

Talk to our team Explore the portfolio

Platform-agnostic works with any CCaaS UK-owned voice network underneath every product Channel-only always sold through partners Live in days no lengthy projects

One partner. Four ways in.

Whatever your customer runs today, we've got a way in.

Every product below works independently of the underlying CCaaS or telephony platform, so there's never a reason to say no.

Alix

The AI assistant that works on any phone

Answers enquiries instantly, captures every interaction and automates the routine stuff. Multilingual, low entry cost, live in days.

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Cxp Insights

The assessment that starts the conversation

A one-off, plain-English view of where experience and efficiency can improve. It's a low-friction way to open the door to the wider suite.

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Cxp Analytics

Recurring intelligence for any contact centre

Turns 100% of interactions into structured insight, so you can spot trends, coach objectively and uncover revenue hiding in the data.

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Contact Centre

The dependable foundation, built for AI

Our own cloud contact centre platform, running on a network we control, so every AI and analytics product performs the way it should.

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Platform-agnostic by design

The AI layer stands apart from the platform underneath

Alix, Cxp Insights and Cxp Analytics all sit above the platform layer. Each one works independently of whichever CCaaS or telephony system a customer already runs.

Diagram showing Alix, Cxp Insights and Cxp Analytics connecting to any CCaaS or telephony platform

TelXL Contact Centre is one platform option among several. It's never a requirement for Alix, Cxp Insights or Cxp Analytics to work.

Built for the channel

Add value without adding risk

Why partners choose TelXL

✓ No rip-and-replace. Every product layers onto what a customer already runs
✓ New recurring revenue, fast, with subscription and one-off entry points
✓ Fully white-labelled, so you can extend your own brand across the suite
✓ Sales, presales and marketing support to accelerate time-to-revenue
✓ Works across every CCaaS platform, with no vendor lock-in

What your customers get

✓ AI and analytics without a migration project
✓ A clear, plain-English view of where to improve first
✓ A dependable voice network underneath every product
✓ Room to grow, starting small and adding more as needs change
✓ One partner behind the whole experience

Sector-ready

Built for how your customers work

Financial services

Evidence disclosures, consent and supervision, replacing reactive sampling with audit-ready proof.

Insurance

Prioritise high-value, high-risk calls and surface fraud signals and compliance gaps faster.

Legal

Protect confidentiality, capture billable time accurately and assemble disclosure evidence quickly.

Travel & hospitality

Surface issues quickly to reduce complaints, refunds and customer churn.

Education

Improve communication, highlight wellbeing concerns and support safeguarding.

BPOs

Deliver consistent service and SLA performance, and evidence the value added per campaign.

"TelXL's AI portfolio is enabling us to have entirely new conversations with both existing customers and prospective clients. The ability to introduce powerful AI capabilities without requiring customers to replace their current technology has been a genuine differentiator for our business."

Jamie Lake, Pure Cloud Solutions

Become a partner

One partner. Every way into your customer's business.

Talk to us about adding Alix, Cxp Insights, Cxp Analytics or Contact Centre to your portfolio. No migration required.

+44 3300 220022 partners@telxl.com

Talk to our channel team

We'll be in touch within one working day.